Warranty Policy

What is covered

Every WisdomUp product carries a warranty against manufacturing defects and hardware failure under normal use. If a covered fault appears within the warranty period we will repair the product, replace it, or refund it — the choice is ours, and we will tell you which before you send anything back.

How long it lasts

• Minimum 6 months from the date of delivery on all products.
• Up to 24 months on selected premium products. The exact period for your item is stated on its product page and on the warranty card in the box.

Where the product page and the warranty card disagree, the longer period applies.

What is not covered

• Physical damage — drops, crushing, cracked housings or bent connectors.
• Liquid damage, unless the product is rated for the exposure it received and was used within that rating.
• Normal wear: ear tips, cushions, cable sheaths and battery capacity that declines gradually with use.
• Damage from unapproved chargers, adapters or voltage surges.
• Products opened, modified or repaired by anyone other than us or an authorised service partner.
• Products whose serial number or warranty seal is missing, altered or unreadable.
• Items bought from a seller other than WisdomUp or an authorised reseller.

Batteries

Rechargeable batteries are consumable. They are covered for 6 months against failure to charge or hold any charge, but a gradual reduction in runtime over time is normal and is not a defect.

How to claim

1. Contact us with your order number, the product name, and a description of the fault. Photographs or a short video showing the problem speed this up considerably.
2. We confirm the product is in warranty and send return instructions.
3. Send the product with all its accessories. We inspect it, usually within 3 to 5 working days of arrival.
4. We repair, replace or refund, and ship the resolution back to you at our cost.

A repaired or replaced product keeps the remainder of the original warranty period; it does not start a new one.

Proof of purchase

Keep your order confirmation. We can look an order up from the phone number or email address it was placed with, and if you ordered while signed in it is already in your account.

Not a warranty issue?

If you simply changed your mind, or the product arrived damaged in transit, the Exchange & Refund Policy applies instead and is usually faster.

Contact

Warranty claims: support@wisdomup.pk or +92 327 9800153, Mon–Sun, 10:00–18:00 PKT. This warranty is in addition to, and does not limit, your rights under Pakistani consumer protection law.