Shipping Policy

Where we deliver

We ship nationwide across Pakistan, to every destination our courier partners cover. If your address falls outside their network we will contact you before dispatch to agree an alternative or cancel and refund the order.

How long it takes

• Standard delivery — 3–5 working days from dispatch.
• Express delivery — 1–2 working days from dispatch, available in major cities and shown at checkout when your address qualifies. See Express Delivery.

Orders placed before 4:00 PM on a working day are usually dispatched the same day. Orders placed at the weekend or on a public holiday are dispatched on the next working day. These are estimates from the courier, not guarantees.

Delivery charges

Orders of Rs. 40,000 and above ship free anywhere in Pakistan. Below that, the delivery charge is calculated from your address and basket and shown at checkout before you confirm. You will never be charged more than the amount shown on the confirmation screen.

Cash on Delivery

Cash on Delivery is available nationwide. The full amount, including any delivery charge, is paid to the courier in cash when your order arrives. Please have the exact amount ready — couriers may not carry change. Inspect the parcel before you pay; if the outer packaging is damaged or opened, refuse the delivery and contact us the same day.

Tracking your order

We send a tracking number by SMS and email as soon as your order is dispatched. You can also follow it from the Order Tracker, or from your account if you ordered while signed in.

Failed and delayed deliveries

Couriers attempt delivery up to three times. If nobody is available, the parcel is held at the local depot and then returned to us. Where a return happens because the address was wrong or nobody accepted the parcel, we refund the order minus the delivery cost we incurred.

If your parcel is more than three working days past its estimate, contact us and we will open a trace with the courier.

Damaged or missing items

Report anything damaged, missing or wrong within 48 hours of delivery, with photographs of the item and the packaging. We will arrange a replacement or a refund under our Exchange & Refund Policy.

Contact

Delivery questions: support@wisdomup.pk, +92 327 9800153 or WhatsApp. We reply Mon–Sun, 10:00–18:00 PKT.