Exchange & Refund Policy

The short version

You have 30 days from the date of delivery to return or exchange a product. It must come back in its original condition and packaging, with all accessories and documentation included.

What we accept

• Unused products in original, undamaged packaging.
• Products that arrived damaged, faulty or not as described — report these within 48 hours of delivery.
• The wrong item, where we picked or shipped it incorrectly.

What we cannot accept

• Products returned after 30 days from delivery.
• Products showing physical damage, liquid damage or wear from use.
• Items missing their box, cables, adapters, ear tips or manuals.
• Products whose serial number or warranty seal has been removed or tampered with.
• For hygiene reasons, in-ear products whose sealed packaging has been opened — unless the product is faulty, in which case the Warranty Policy applies.

How to start a return

1. Contact us within the 30-day window with your order number and, for a fault, photographs or a short video.
2. We confirm whether the return qualifies and send you return instructions, usually the same working day.
3. Pack the item in its original box and hand it to the courier we arrange, or send it to the address we give you.
4. We inspect the item on arrival — usually within 2 working days — and confirm the outcome by email or SMS.

Who pays return shipping

We cover return shipping where the product is faulty, damaged in transit, or not what you ordered. Where you are returning something because you changed your mind, return shipping is yours.

Refunds

Approved refunds are issued to the original payment method within 7 to 10 working days of us receiving and inspecting the return. Orders paid by Cash on Delivery are refunded by bank transfer or mobile wallet, to an account in the name of the person who placed the order.

Delivery charges already paid are refunded only where the return is our fault.

Exchanges

To exchange an item for a different colour or model, start a return as above and tell us what you would like instead. If the replacement costs more, we invoice the difference; if it costs less, we refund it. Exchanges are subject to stock.

Cancelling before dispatch

You can cancel any order at no cost before it is dispatched. Contact us as soon as possible — once the courier has collected it, the return process above applies instead.

Contact

Start a return: support@wisdomup.pk or +92 327 9800153, Mon–Sun, 10:00–18:00 PKT. Nothing in this policy limits your rights under Pakistani consumer protection law.