Product manuals
Set it up in two minutes.
Every WisdomUp product ships with a quick-start guide in the box, and every product page carries its full specifications and its own FAQ. Between the two, most questions are answered without contacting anyone.
If you need the complete manual as a document, send us your model number and we will email it to you.
The common ones
Answered before you open anything
Pairing
Take both buds out of the case, or hold the power button for 5 seconds on a speaker or neckband, until the light flashes. Then pick the model name in your phone’s Bluetooth list.
Resetting
Forget the device on every phone it has been paired with, put both buds in the case, and hold the case button for 10 seconds until the light flashes twice.
Charging
Use a 5V charger for earbuds and neckbands. Fast chargers above the rated input can shorten battery life, and damage from an unapproved charger is not covered.
One side silent
Almost always a pairing fault rather than a hardware one. Reset as above before contacting us — it resolves the large majority of cases.
How to get yours
Three steps to the right document
Find your model number
Printed on the underside of the box, on the charging case, and on the product page you bought from. It looks like R-1520 or TS-8.
Check the product page
Every product page carries its specs, key highlights and its own FAQ section. For most questions that is the whole manual.
Ask for the full manual
Send us the model number on WhatsApp or by email and we will send the complete manual back as a PDF, usually the same day.
Questions
Manual and setup FAQ
- Where do I find my model number?
- It is printed on the underside of the box, on the charging case or body of the product, and on the product page you ordered from. Model numbers look like R-1520 or TS-8.
- My product did not come with a printed manual.
- Every unit ships with a quick-start guide in the box. If yours is missing, send us the model number and we will email the full manual as a PDF.
- How do I reset my earbuds?
- Forget the device on every phone it has been paired with, put both buds back in the case, and hold the case button for about 10 seconds until the light flashes twice. Then pair again from a single phone.
- Only one earbud is playing. Is it faulty?
- Usually not. This is nearly always a pairing state rather than a hardware fault, and a full reset resolves it. If it persists after a reset, contact us and we will treat it as a warranty case.
- What charger should I use?
- A standard 5V charger for earbuds and neckbands. Damage caused by an unapproved charger or a voltage surge is not covered by the warranty.
Still stuck
What we need from you
- Model number
- From the box, the case, or the product page you ordered from.
- What you have tried
- Chiefly whether you have done a full reset. It saves us both a message.
- A short video
- For anything intermittent, a few seconds of video says more than a paragraph.
- Order number
- If the product may be faulty rather than mis-set-up, this lets us check the warranty in the same reply.
If it turns out to be a fault rather than a setup problem, the Warranty Policy covers what happens next.
Send us the model number and we will send the manual.
WhatsApp is fastest, email works for anything longer. We reply Mon–Sun, 10:00–18:00 PKT.
