Our 7-day guarantee
Every WisdomUp order is covered by a 7-day money-back guarantee from the date of delivery. If you're not happy with your purchase, you can return it for a refund or exchange it for another product.
What can be returned
- The product is in its original condition, with no physical or liquid damage.
- It's in its original packaging with all accessories, cables and manuals.
- You have the order number or proof of purchase.
Personalised items, such as name-printed cases, can be returned only if they are faulty.
Exchanges
You can exchange a product for a different colour or model within 7 days. If the new item costs more, you pay the difference; if it costs less, we refund the difference.
How to start a return
- Contact support with your order number and the reason for the return — via the Help Center, email or phone.
- We confirm the return and share the next steps for sending it back.
- Pack the product in its original packaging with all accessories.
- Once it arrives and passes inspection, we process your refund or send your exchange.
Refunds
Refunds go back to your original payment method. For Cash on Delivery orders we refund by bank transfer, JazzCash or EasyPaisa. We confirm by SMS or email once the refund is issued.
Faulty or damaged products
If a product is faulty, it's covered by our warranty as well as this guarantee. If it arrived damaged, contact us within 48 hours of delivery with photos.
Bulk and corporate orders
Bulk and corporate orders are agreed with our partner team. Returns for these orders follow the terms in your quote — contact your account contact or support.